Reliable Warranty Support

We provide comprehensive warranty services covering all our products, ensuring peace of mind from delivery to long-term operation. Whether it's a component issue or system-related support, our technical team is ready to respond quickly with repair, replacement, or consultation services. With clear warranty terms and responsive after-sales assistance, we help our customers minimize downtime and maintain stable performance in demanding environments.

Company Introduction
10 Minute

10 Minute

Quick Response
24 Hour

24 Hour

Technical Support
72 Hour

72 Hour

On-site Service Commitment
1st-Rate

1st-Rate

Annual Regular Maintenance Service

Parts Warranty Policy

All New Samek Replacement parts are warranted to be free of defects in material and manufacture workmanship under normal use and service. Warranty coverage period is not to exceed 18 months from original invoice date with the exception of parts otherwise noted below.

Diesel Engine Parts

Samek internal engine parts (i.e. pistons, rings, liners, etc) and external engine parts (i.e. oil & water pumps, turbochargers, etc) are warranted to be free from defects in material and workmanship for a period of 6 months after installation, not to exceed 12 months from original invoice date.

Ground Engaging Tools

Are warranted against premature breakage for a period of 90 days from original invoice date, ground engaging tools include, but are not limited to, Samek blades, tips, adapters, and side cutters.

Undercarriage Parts

Samek undercarriage parts, including link assembly and rollers, are warranted for a period of 12 months from original invoice date.

Electrical & Hydraulic Components

Are warranted for 6 months after installation, not to exceed 12 months from original invoice date.

Non Samek Inventory Parts

Are considered "Special Order" and are not bound by this warranty. Special Order parts are identified as LOC 2 on a Samek Invoice. These include but not limited to: any non-stocking item, parts specifically outsourced for the customer from a secondary vendor, original surplus, or parts labeled as used "As Is" condition.

General Samek Responsibility & Limitations

If claim procedure has been followed and Samek determines the claim as approved, the following describe Samek's maximum responsibility.

  • Parts: Samek, at its option, will replace parts needed or credit the customer's account.
  • Labor: Samek, upon its prior approval, will reimburse the customer for labor at a costs determined by current published rates and standards in the geographic area in which repairs are performed, not to exceed US $30 per hour. No holiday or overtime rates will be paid by Samek.
  • Maintenance Items: Samek, upon its prior approval, will pay for maintenance items such as oil, filters and antifreeze that are not reusable.

Other than as expressly provided hereby, Samek shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Any tampering or altering of a Samek product voids the Warranty and become sole responsibility of the owner. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.

Send Us Your Project Files

Share your requirements, drawings or OEM part numbers and our engineering team will provide a detailed quote within 24 hours.